Terms and Conditions
Here’s the fine details folks, otherwise known as TERMS AND CONDITIONS which covers all the legal stuff like cancellations, refunds and privacy policies, liability and so forth. We require that you check that you have read and agree to these upon booking. Questions? Just ask us!
TERMS AND CONDITIONS
By booking services with Bellingham Ghost Tours and through this website, you agree to have read, understood, and fully accept all terms of service listed below.
Bellingham Ghost Tours provides guided walking tours of Bellingham, Washington featuring stories of the paranormal. All tours are conducted by English speaking guides. Most tours cover a distance of less than one mile. Most tours are around an hour in length.
Rates for tours are generally around 25/person,
Private tours are available for those more comfortable in smaller groups.
RESERVATIONS AND PAYMENTS
All the main tours can be booked directly on the website. We accept bookings for public tours up to 2 hours prior to the tour as long as the tour minimum has already been met. Private tours require booking by email and must be 48 hours in advance of the tour time.
Once we have received your booking and the full payment by PayPal or Stripe secure system, we will confirm your reservation by sending an email that contains the details of your reservation.
If you haven’t received a confirmation e-mail after booking please contact us.
Also contact us if any information which appears on any document is incorrect or incomplete.
CHANGES, CANCELLATIONS AND REFUNDS
If you wish to make any changes to your confirmed booking, please notify us as soon as possible. We will do our best to accommodate but we cannot guarantee we will be able to meet any such requests without sufficient notice.
REFUNDS FOR CANCELLED BOOKED TOURS WILL BE MADE ON THE FOLLOWING BASIS:
If your booking cancellation occurs within 24 hours we will provide a total refund.
If your booking cancellation occurs less than 24 hours in advance we will happily reschedule you for another time.
CANCELLATION POLICIES TO COVER SPECIAL CIRCUMSTANCES AS FOLLOWS:
ALL CUSTOMER CANCELLATIONS MUST BE SUBMITTED VIA EMAIL or phone and confirmed by us so your cancellation will be on record.
As we are Washingtonians, our tours run rain or shine, we won't cancel for weather unless it is deemed hazardous, in which case a refund/reschedule option will be offered. (We know all the good spots to duck out of the weather!)
Tours may be cancelled by us due to unforeseen circumstances or guide illness. In the event that the Tour Guide cancels the tour, or does not deliver it as promised, you may choose between a rescheduling of the tour OR a full refund of all monies paid or a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded by Bellingham Ghost Tours or paid by you, as applicable.
WE RESERVE THE RIGHT TO ASK ANYONE BEING DISRUPTIVE TO THE GROUP TO LEAVE AT OUR DISCRETION, WITHOUT REFUND. PLEASE BE RESPECTFUL OF OTHERS WHO PAID TO HEAR OUR TOUR!
ACCEPTANCE OF RISK AND WAIVER OF LIABILITY
You acknowledge that all public events involve an element of risk and that participation in tours offered by Bellingham Ghost Tours may involve some amount of personal risk. You hereby assume all such risk and you, your estate, your family, heirs and assigns hereby release Bellingham Ghost Tours, tour guide, and locations visited from all claims and causes of action whatsoever arising from any injury, death or other damages, both monetary and non-monetary, to you that may occur as a result of your participation in the tours offered or as a result of the negligence of any party, including the tour guide or any employee, officer, agent, contractor or assign of Bellingham Ghost Tours, whether such negligence is passive or active.
Under no circumstances will Bellingham Ghost Tours be liable to you for any indirect, incidental, consequential, special or exemplary damages arising from any provision of this agreement or from the provision of any tours or other services purchased from us.
INFORMATION PROVIDED BY YOU
You are responsible for providing accurate, timely and complete information in connection with your use of our website and booking system. Bellingham Ghost Tours is not responsible for any claims relating to any inaccurate, untimely or incomplete information provided to us by you.
CHECK THOSE EMAIL ADDRESSES PLEASE!
Bellingham Ghost Tours collects a small amount of information that you provide directly to us. Without your information we cannot provide you with the services you have requested. The information we collect is through purchases of our services, communications and requests or questions submitted to us, usually in the form of name, email and phone number. We process your information when necessary to provide you with the services that you have requested, or where we have obtained your prior consent, or where we have a legitimate interest to do so, such as for enhancement of the services we provide to you, or for analytics, research and reporting purposes.
Bellingham Ghost Tours uses a third party service to process your credit card information, therefore we have no access to your credit card information. For further information, please contact Bellingham Ghost Tours credit card processing companies www.PayPal.com and www.stripe.com
Bellingham Ghost Tours will use its best efforts to ensure the privacy of all personal information, however we expressly disclaim any liability for any damage that may result should any information be released to any third parties. You hereby agree to hold Bellingham Ghost Tours harmless for any damages that may result.
INTELLECTUAL PROPERTY RIGHTS
All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively "Proprietary Material") that You see or read on the Site is owned by Bellingham Ghost Tours, or is used with the owner's permission. This Proprietary Material is protected in all forms, media and technologies. You may not copy, download, use redesign, reconfigure, or retransmit anything from the Site without the prior written permission of Bellingham Ghost Tours.
MODIFICATION OF THE TERMS OF THIS AGREEMENT
Bellingham Ghost Tours reserves the right to make changes to this Agreement from time to time. Bellingham Ghost Tours shall provide notice to you of any substantive and/or material changes to this Agreement or any policies posted on the Site by posting such changes on the Site.
TERM OF AGREEMENT
This Agreement will become effective immediately upon your use of the Site and shall remain effective unless terminated by either party as provided here. Either party may terminate this Agreement by providing the other with written or email notice of such termination which shall be effective immediately upon delivery of such notice to the other party. Furthermore, Bellingham Ghost Tours may terminate this Agreement immediately for any breach by you of this Agreement or any applicable policy of Bellingham Ghost Tours as posted on the Site from time to time. Should you violate the terms of this Agreement, Bellingham Ghost Tours reserves the right, without prejudice to any other rights or remedies available to Bellingham Ghost Tours, to terminate your use of this Site immediately at its sole discretion.
DISCLAIMER OF WARRANTIES
You expressly agree that the use of this site is at your sole risk. Bellingham Ghost Tours does not warrant that the site will be uninterrupted or error-free; nor do we make any warranty as to the results that may be obtained from the use of the site, or as to the accuracy, reliability or content of any information, service or merchandise provided through the site. The site is provided on an "as is" basis without warranties of any kind, either express or implied. Failure by Bellingham Ghost Tours to enforce any provision(s) of this Agreement shall not be construed as a waiver of any provision or right.
We are always working on ways to improve accessibility. As it can vary from tour to tour we are planning to update each tour description accordingly. Please contact us directly to discuss the best options for your needs.
Some accommodations can be implemented on our public tours, and our private tour rates can be flexible in order to provide the best experience for everyone.
FOR WHEELCHAIR USERS
The majority of our walks are suitable for wheelchair users and the routes and utilize city sidewalks or trails that include ramps at places where we need to cross roads. Please be aware that unforeseen construction etc. is a possibility, but that our guides are adept at adjusting the route on the go as needed. Some tours do have inclines.
FOR THOSE WITH REDUCED MOBILITY
Most of our tours do require the ability to walk/stand for an hour or more. Some tours have places with benches and some do not. We recommend contacting us directly about options. Private tours can be slowed down and tailored to meet clients needs.
HEARING IMPAIRED CLIENTS
You are also welcome to bring along your own interpreter at no extra charge. If you need to be closer to the guide, please let them know at the start of the tour.
VISUALLY IMPAIRED CLIENTS
For clients who are visually impaired your guide will ensure that his commentary is descriptive. Guide dogs are welcome on all the tours. We appreciate a heads up and please be sure to introduce yourself to the guide at the start of the tour.